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Customer service is an important part of almost everyone's life,
encountered at least some stage of his life. We all have called up
customer service regarding some situation and have been reassured by a
customer service representative. There was a time when people looked
down upon this with shame but nowadays, the post of a customer service
executive is coming up to be very important. Here are a few pointers
to writing a good resume for the post of a customer service
executive.
First of all, you should keep in mind that the job of a customer
service executive entitles you to be patient and kind to distressed
customers. If you tend to lose temper quite often, this is not the
job for you. It is an added advantage if you are soft spoken and have
a nice voice. Also, there can be a few customers who can get quite
abusive, so you need to be a very good dodger as well.
For creating a good customer service representative resume, you
should start by creating a rough draft. This draft should have your
name, contact address, email and phone numbers. This will also include
your educational and professional qualifications. Remember to arrange
them in chronological order. Also, include your job experience,
especially if it has been in the customer service field. Mention
years of service, job description and special awards and recognitions,
if any. If you have any special skills, such as knowledge of various
languages or computer skills, be sure to mention that in your resume
as well.
After compiling all the information you want to include in your
resume, the next step would be deciding on a good eye catching
objective. You can find a number of good objectives over the internet,
or you can make up one of your own. There are a number of books
available in the market on the same subject. Pick up one and browse
through for a riveting objective line. Create a layout of how you
want to present the information. You may want to pinpoint your
professional experience if you are from a customer service background
or have worked with customers earlier. This will help create a good
impression in the employer’s mind. Alternatively, if you have studied
from a prestigious school or college, keep that in the first order of
appearance in your resume.
A word of caution - do not go for fancy layouts or creative fonts,
which will only ruin your chances of becoming a customer service
executive. Keep your resume as close to business as you can. Do not
use an unconventional paper for your resume, A4 sized bond paper will
work just fine. Remember, you want to impress your future employer
with your professional skills, not your artistic capabilities! It is
advisable to keep your customer service representative resume as
legible and standard as possible, only the contents should outshine
that of your competitors.
You should ideally also create a cover letter to go with your
resume. The advantage of a cover letter would be that it would bring
into play your creative ability that is how cleverly you can work with
your words, which an employer would look into. But, remember not to
create just one template for all customer service executive employers,
instead create something which can be easily modified.
Getting a job as a customer service executive can be the beginning
of a fantastic life for you, since they offer great pay, fabulous
opportunities, and have lots to learn. With a good customer service
representative resume, you will be able to land your dream job.
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